FAQ
General Queries
Shryoan Cosmetics is an Indian beauty brand that blends traditional Indian beauty rituals with modern innovation, offering high-quality, inclusive, and innovative cosmetics.
We offer a variety of makeup essentials, including lipsticks, foundations, eyeshadows, and skincare products.
Yes, all our products are cruelty-free. We do not test on animals.
Our products are proudly made in India, using the finest ingredients sourced globally.
Our website offers shade swatches on the product page and detailed descriptions to help you choose the perfect match for your skin tone.
Shipping Related
We offer standard shipping options. The cost of the shipping depend on your location.
Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
No, currently we dont offer international shipping.
Once your order is shipped, you will receive a tracking number via email or SMS. You can use that number to track your order on our website.
If your order hasn't arrived within the estimated delivery time, please contact our customer service team for assistance.
Payments Related
We accept major credit and debit cards, UPI, PayTM , PhonePe, Gpay & Wallets and other secure payment methods.
Yes, our website uses secure encryption technology to protect your payment information.
Currently, we only accept one payment form per order.
Currently, we do not offer partial payment plans. Full payment is required at checkout.
If your payment is declined, please check your payment details and try again. If the issue persists, contact your bank or our customer service team.
Returns and Refunds
We only accept returns if the product is damaged at the time of delivery or has been sent wrong.
We do require a unboxing video footage of the package as a proof to see the damage in the package.
We only accept returns in case of damages or wrong product being sent to you. To initiate a return, contact our customer service team with your order number.
Refunds are processed within 7-10 business days after we receive your returned item.
Yes, we offer exchanges for unused products in their original packaging. Contact our customer service team for more details.
If you receive a damaged product, please contact our customer service team immediately with a unboxing video footage of the package to prove the damage. We will arrange a replacement or refund.
